Privacy policy

Last updated: 01-01-2024

1. Introduction

Welcome to Emmyglobe.com, your go-to destination for unique, print-on-demand clothing and accessories. We are committed to providing our customers in the European Union with high-quality products, and assure that their privacy is respected and protected.

At Emmyglobe.com, we understand the importance of your personal data and its protection. Our Privacy Policy is designed to inform you about how we collect, use, and safeguard the personal information you provide to us in the course of using our website and purchasing our products. Our operations, including our suppliers, are located within the European Union, ensuring that we adhere to the highest standards of data protection as stipulated by the General Data Protection Regulation (GDPR).

This policy aims to be transparent and easy to understand, providing you with clear information about your rights and our responsibilities. We believe in building a trust-based relationship with our customers, and handling your personal data with the utmost care is a fundamental part of that commitment.

By using Emmyglobe.com, you entrust us with your information, and we are dedicated to using it responsibly and keeping it secure. We invite you to read this policy carefully to understand how we manage your personal data and to learn about your rights under the GDPR.

Thank you for choosing Emmyglobe.com for your fashion and accessory needs. We are excited to have you with us and are committed to making your experience not only enjoyable but also secure and compliant with the highest privacy standards.

2. Data Collection and Use

2.1 Purpose of Data Collection

At Emmyglobe.com, we collect and process personal data primarily to facilitate the smooth operation of our print-on-demand clothing and accessories business. The data we collect is used for the following purposes:

Order Processing and Fulfillment: To process your orders, we require personal data to ensure accurate delivery and billing. This includes managing your purchases, providing customer service, and communicating with you about your orders.
Customer Support: We use your data to respond to your inquiries, resolve disputes, and provide assistance with our products and services.
Fraud Prevention and Security: We use certain data to protect our website and our customers against fraud, theft, or other illegal activities.
Legal Compliance: We may use your data to comply with legal obligations, such as tax laws and other regulatory requirements.

2.2 Types of Data Collected

We collect the following types of personal data from our customers through our partnership with BigCommerce:

Payment Information: Payment method, payment provider ID, and payment status.
Contact Details: Billing and shipping names, companies, addresses, cities, states, zip codes, countries, phone numbers, and email addresses.
Transactional Data: Information related to your purchases and the services you use.
Technical Data: IP addresses (IPv4 and IPv6), geographical location (country and country code).
Credit Card Information: Type of credit card used for transactions.

2.3 Lawful Basis for Processing

Under the GDPR, we process this data based on the following lawful bases:

Contractual Necessity: Processing personal data is essential for fulfilling the contract we have with you – to sell and deliver our products.
Legal Obligations: We process certain data to comply with our legal obligations, such as financial and tax reporting.
Legitimate Interests: We process data for our legitimate interests, including improving our services, preventing fraud, and ensuring the security of our transactions and website.

2.4 Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or return a purchase, we imply that you consent to our collecting and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

3. Data Sharing and Processors

International Data Transfers

BigCommerce: Our website is hosted on BigCommerce, a US-based e-commerce platform. We ensure GDPR compliance in the transfer and processing of personal data through BigCommerce's adherence to the EU-U.S. Privacy Shield Framework. For more details on BigCommerce’s data management practices, please see their International Data Transfers Whitepaper.
Fulfillment Partner: our print-on-demand order fulfillment partner is operating within the European Union. They handle the production and shipping of the products you order from our site. Our supplier EU-based operations help maintain the high data protection standards set by the GDPR.
Mollie: Mollie serves as our payment processor, also based in the European Union. They manage the transactional aspects of your purchases, ensuring secure and compliant processing of payment information under GDPR.

User Consent and Control

Data sharing with third-party processors like BigCommerce, Mollie and our fulfillment partner is based on your informed consent and is limited to the purposes specified.
You retain the right to withdraw your consent at any time, within legal and contractual limits.

4. Retention Periods

We may retain your personal data for as long as you have an Emmyglobe.com account or any of the abovementioned legal bases for personal data processing still exists. For example, if you unsubscribe from our marketing emails, we will stop the processing of the personal data for such purposes. If you have used our Services without creating a account, we will keep your personal data as long as necessary to comply with our legal obligation to retain information relating to provision of services, for example, for tax purposes.

After terminating your relationship with us by deleting your Emmyglobe.com account or otherwise ceasing to use our Services, we may continue to store copies of your personal data as necessary to comply with our legal obligations, to resolve disputes between you and us, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests (to the extent that we are permitted by the applicable law to continue to store copies to protect our legitimate interests).

5. User Rights

If you are a User located in the European Economic Area or the United Kingdom, in accordance with European Union and United Kingdom data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data; in certain circumstances to correct, amend, delete, or restrict the use of your personal data by logging into your Emmyglobe.com account or by reaching us using the contact information provided below. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we are not required to process your data to meet a contractual or other legal requirement). These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to retain, are permitted by law to retain, or have compelling legitimate interests in retaining (to the extent that applicable law permits us to retain such information based on our legitimate interests).

Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.

6. Cookies and Tracking Technologies

Emmyglobe.com, in partnership with our e-commerce platform provider BigCommerce, uses cookies and similar tracking technologies to enhance your experience on our website. Our Cookie Policy provides detailed information about how we use these technologies and the choices available to you.

7. Contact Information

At Emmyglobe.com, we are always available to address your queries, concerns, or feedback regarding our privacy practices, data handling, or any aspect of our services.

Email: For direct communication, you can reach out to us via email. Our dedicated team is on hand to respond to your inquiries and provide assistance as needed. Please send your emails to sales@emmyglobe.com.
Contact Form: Alternatively, you can use the contact form available on our website. This form is a convenient way to send us your questions or feedback. Simply fill in the required details, and our team will get back to you promptly.

We strive to respond to all inquiries and emails as quickly as possible. Our standard response time is within 24-48 hours during business hours.

8. Policy Updates and Consent

At Emmyglobe.com, we periodically review and update our privacy policy to ensure it remains compliant with current data protection laws and aligns with our evolving business practices. These updates are part of our commitment to transparency and the protection of your personal data.

Notification Method: When we make changes to our privacy policy, we will notify you by updating the information on our website. Significant changes will be communicated directly to you through our email newsletter or a notice on our website.
Effective Date: The date of the latest update will be indicated at the top of the privacy policy page, allowing you to be aware of when the last changes were made.

9. Special Note

At Emmyglobe.com, we take the protection and privacy of your data very seriously. We understand the importance of handling your personal information responsibly and in compliance with the best practices and legal standards.

Non-collection of Sensitive Data: We want to assure our customers that we do not collect sensitive categories of personal data. Our data collection is strictly limited to what is necessary for processing your orders and providing our services effectively.
Data Breach Response Plan: While we employ robust measures to protect your data, we also have a comprehensive response plan in place in the unlikely event of a data breach. This plan includes immediate steps to secure our systems, investigate the breach, notify affected individuals, and report to the relevant authorities as required by law.
Children’s Privacy: Emmyglobe.com does not target or collect personal data from children. Our products and services are designed for adults. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to remove that information from our servers.
Ongoing Training and Awareness: We conduct regular training for our staff to ensure they are aware of our privacy policies, data protection best practices, and the importance of safeguarding customer data.
Open Communication: We encourage our customers to reach out to us with any concerns or questions about their data. We are committed to addressing these inquiries promptly and transparently.